1. Petaling Jaya, Malaysia: Prentice Hall, 2000. v + 100 pp.;
2. Nanyang Technological University

About the author(s):

Valerie Priscilla Goby is Assistant Professor of Business Communication at Nanyang Business School, Singapore. She has a Ph.D. in Sociolinguis- tics and is a Fellow of the Institute of Linguists. Her research and many publications cover a broad area including communication skills pedagogy, professional communication, and linguistics.